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Quality & Patient Safety
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Quality Initiatives

Kendall Regional Medical Center strives continually to provide excellent quality care in a safe environment.  Our organization is involved in the following state and national healthcare quality initiatives:

  • JCAHO and CMS Healthcare Quality Alliance
    • Acute Myocardial Infarction
    • Congestive Heart Failure
    • Pneumonia
  • Surgical Infection Prevention (SIP)
  • Leapfrog Group and National Quality Forum Safe Practices
  • IHI (Institute for Healthcare Improvement)
  • Agency for Healthcare Administration

    Within the facility we utilize a healthcare team to make improvements in the following areas:

    • Patient Safety
    • Pain Management
    • Medication Administration Process
    • Patient Flow Efficiency Throughout The Hospital

    Multiple areas are monitored to evaluate processes and outcomes.
    Some examples include:

    • Restraints
    • National Patient Safety Goals
    • Resuscitation Practices and Outcomes
    • Perinatal Safety
    • Appropriateness of Procedures Performed

     

    Our Commitment to Safety
    Your safety is our priority. Our goal is to make you feel safe and secure while you are in our hospitals. Every member of our staff is dedicated to:

    • Providing you with a safe, healthy and secure environment
    • Performing their jobs carefully and competently
    • Using safe and effective practices and technologies
    • Responding to your wants and needs in a timely manner
    • Ensuring timely communications between caregivers and patients by answering questions about your treatment and your health, providing you with specific information about your care and explaining changes about your treatment

     

    Working with caregivers from across the country, our parent company, HCA has invested more than $300 million to develop industry leading technology, systems, and processes to improve patient safety. This is just one part of our commitment to providing a broad range of high quality services that meet the growing and changing healthcare needs of our community.

 

 

 

Public Notice

  

Kendall Regional Medical Center

is accredited by the Joint Commission

 

The Joint Commission will conduct an unannounced survey of this organization to evaluate the organization’s compliance with nationally established Joint Commission standards.  The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.

 

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.

 

Kendall Regional Medical Center encourages those who have concerns relating to patient care and safety to contact hospital management and provide us with the opportunity to resolve those concerns.  If the concerns cannot be resolved through the hospital's grievance process, the individual is encouraged to contact the Joint Commission. 

 

Such requests should be addressed to:

 

Division of Accreditation Operations

Office of Quality Monitoring

Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL  60181

 

Or

Telephone 1-800-994-6610

 

Or

Fax:  630-792-5636

 

Or

E-mail:  complaint@jcaho.org

 

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AVISO PUBLICO

 

Kendall Regional Medical Center esta acreditado por el “Joint Commission”.

 

El Joint Commission va a conducir una inspección de esta organización para evaluar que esta de acuerdo con los estándares nacionales establecidos por el Joint Comisión.  Los resultados de la encuesta serán utilizados para determinar si se le debe otorgar acreditación al hospital.

 

Los estandares del Joint Comisión tratan con asuntos de calidad del cuidado y la seguridad del ambiente en el cual se presta cuidado al paciente.

 

Kendall Regional Medical Center alienta a aquellos que tienen alguna preocupación sobre el cuidado de paciente y su seguridad que contacten al departamento de administración del hospital y nos den la oportunidad de resolverles sus preocupaciones.  Si sus preocupaciones no pueden ser resueltas a través del sistema de resolver quejas del hospital, se le alienta al individuo que contacte al Joint Comisión a la siguiente:

 

                       

                        Division of Accreditation Operations

Office of Quality Monitoring

Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL  60181

 

Or

Telephone 1-800-994-6610

 

Or

Fax:  630-792-5636

 

Or

E-mail:  complaint@jcaho.org